osapiens CMMS
Your Customers and Technicians in One Solution
Capture customer requests, assign jobs, track execution, and keep your customers informed—field service management that is fast, efficient, and fully compliant with GDPR.
Highest User Adoption
osapiens HUB
Trusted by more than 1700+ businesses
Up to 89% FTF
Achieve up to 89% in First Time Fix Rate for fewer repeat visits and happier customers. A higher First Time Right rate ensures repairs are done correctly, reducing repeat failures.
21% Less Errors
Reduce service errors by 21% with built-in validations and security checks that ensure technicians follow the right steps and document their work properly.
Faster Invoicing
Reduce time to invoice and improve cash flow with automated signatures and ERP-integrated billing. Customers sign reports instantly, triggering immediate invoice generation.
Capture, Assign, and Track Service Requests
Log incoming customer requests instantly via the web app. Assign tasks to the right technician based on skills, availability, and location, optimizing workforce efficiency. Track job status in real time, from request to completion, for full visibility and control over service operations.
Intelligent Scheduling and Workforce Planning
Plan and manage your field service team with an intuitive drag-and-drop scheduler. View technician availability, shift plans, and workloads at a glance. Assisted scheduling helps optimize resource allocation, decreases time to resolution, and increases customer satisfaction.
Mobile App for Field Technicians
Give your technicians online and offline access to job details, asset history, and instructions on-site.
Manage the entire installed base with locations and customers. See planned and unplanned services and creating a complete service history for each asset.
Smart Forms with built-in validations eliminate errors in the reporting process and give you full control over your data.
Customizable Service Reports for Customers
Create customizable white-labeled service reports in your preferred format and generate PDFs.
Get signatures by the customer directly on-site and automatically start the invoicing workflow in your ERP system.
Create intermediate reports with partial billing for multi-day service calls and share them with customers.
Customer Notifications and Service Insights
Keep customers informed at every stage with automated notifications when jobs start, progress, or are completed. Use built-in reporting tools to measure service efficiency, track technician performance, and gain insights into job completion times.
Trusted by more than 1500+ businesses
How Nordex is maintaining more than 11,400 wind turbines worldwide with osapiens CMMS.
“We were looking for a stable platform that would simplify and optimize our workflows”
Alberto Erce Iturgaiz
Group Lead, Service Digitalization Department, Nordex Group