For any manufacturing company, tracking and responding to equipment downtime is crucial. That’s why osapiens introduced an asset downtime management feature in version 3.18 that allows maintenance and production personnel to easily report downtime.

With CMMS 3.18, we deliver features that significantly simplify everyday life in maintenance and production environments: a 3-step asset upload, a new mobile persona “Asset Owner” with push notifications, and integrated downtime management. This allows you to speed up master data maintenance, team collaboration, and KPI transparency in equal measure.

The topic in a nutshell

• Structured downtime management: Version 3.18 makes downtime fully visible for the first time. Planned and unplanned downtime is recorded directly on the asset in the portal or on a mobile device, clearly displayed in a separate area, and tracked in the asset history. A dashboard widget immediately highlights active downtime.
• Transparent key figures instead of gut feelings: Uniform categories, fields, and a complete history ensure consistent, comparable downtime data. Companies recognize trends early on, can better coordinate planned downtime, and increase the trouble-free running time of their systems in the long term.
• New mobile persona “Asset Owner”: Production-related managers report problems directly via the app and track the processing status of their requests. Push notifications automatically inform them of comments or status changes, and a tap of the finger opens the appropriate request. This significantly improves collaboration between asset owners, planners, and technicians.

Asset Downtime Tracking: structured recording, KPI generation

Downtime costs companies output. That’s why version 3.18 introduces downtime management, which allows maintenance and production personnel to easily report downtime. Planned and unplanned downtime is recorded directly in the portal or on mobile devices—quickly, consistently, and directly from the respective asset page.

In the settings, uniform categories for planned and unplanned downtime can be defined so that reports are standardized and comparable. A new section under “Assets” in the portal shows all reported downtime, including status, duration, affected asset, and category. The history can also be viewed on the respective asset detail page. Only one active downtime is permitted per asset at a time. Active outages are also highlighted in a separate dashboard widget on the home page.

Advantages at a glance:

• Fast recording: Outages can be documented in a matter of seconds – both in the browser and in the app, directly at the asset.
• Standardized reports: Failures are reported according to the same categories. This ensures that the data remains consistent, comparable, and easy to evaluate.
• Transparent history: All downtimes can be tracked centrally in the asset area and on the asset details page, including status, duration, and cause.
• Risks at a glance: A dashboard widget makes active downtimes immediately visible on the home page.

Consistently collected downtime data in version 3.18 allows trends to be reliably identified, planned downtime to be coordinated in advance and across departments, and the trouble-free running time of the systems to be increased in the long term.

New mobile persona “Asset Owner”: report, track, stay informed

We now support a new mobile role: the Asset Owner. The Asset Owner needs a very simple way to report problems and track their progress. With 3.18, this role is fully supported on mobile in the osapiens HUB.

Push notifications via email, and soon also via inbox, inform you as soon as a request is commented on or its status changes. This significantly improves collaboration with planners and technicians. When the asset owner taps on the push notification, the app synchronizes and opens the corresponding request directly.

The available events have been expanded including status changes and comments on tickets as well as due dates and overdue dates for work orders and can now be configured individually for each user. The asset owner reports faster, stays automatically up to date, and reduces the workload for planners and technicians.

Asset Data Upload: Master data completed in 3 steps

Clean master data is the basis for planning and reporting. That’s why version 3.18 introduces a guided asset upload directly in the portal. Asset master data is imported in a 3-step process:

Highlights at a glance:

• Download XLS template: Mandatory fields and formats are specified.
• Fill in data according to the template: This creates consistent data records that are cleanly linked throughout the system.
• Upload & validate file: Automatic checks indicate errors. Corrections are made in the XLS and the import is restarted until it runs through completely.

At a glance: What 3.18 means for your team

• Data maintenance in minutes: 3-step upload instead of manual individual maintenance.
• Faster from problem to solution: Asset owner reports via mobile, planner triages, technician works through. Everyone stays informed via push notifications.
• Transparent performance: Downtime data provides the basis for uptime KPIs and informed decisions.